FREE US Shipping on orders over $100

FREE US Shipping on orders over $100

Last Updated: November 9, 2025

TERMS and conditions

TERMS and conditions

1. Introduction

By accessing and using the Vantrex website and making purchases, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not use our website or purchase our products.

2. Use License

We grant you a limited, non-exclusive, revocable license to access and use our website for personal, non-commercial purposes. You agree not to:

  • Reproduce, duplicate, copy, or sell any content or products

  • Attempt to gain unauthorized access to our systems

  • Transmit any harmful code, viruses, or malware

  • Engage in any form of harassment or abuse

  • Use automated bots or scraping tools

  • Reverse engineer or modify our website

3. Product Information & Availability

All product descriptions, images, and prices are provided "as is." We strive for accuracy but do not warrant that all information is error-free. We reserve the right to:

  • Correct pricing errors

  • Limit quantities per order

  • Discontinue products without notice

  • Refuse or cancel any order

4. Orders & Payment

  • All prices are in USD and subject to change without notice. Prices displayed at checkout are final. We accept major credit cards, PayPal, and Shop Pay. By providing payment information, you authorize us to charge your account. All transactions are processed securely.

5. Shipping & Delivery

  • Standard shipping takes 5-7 business days

  • We are not responsible for delays caused by carriers

  • Risk of loss transfers to you upon carrier acceptance

  • Expedited shipping options are available at checkout

  • International shipping is available; customs duties are the customer's responsibility

6. Returns & Exchanges

Our 30-day return policy applies to all unworn items in original condition with tags attached. To initiate a return:

  1. Contact customer service within 30 days of purchase

  2. Receive a prepaid return label

  3. Ship the item back in original condition

Refunds process within 10-14 business days of receiving your return. Shipping costs are non-refundable. See our Returns & Exchanges page for full details.

7. Product Warranties

All Vantrex products are warranted to be free from defects in materials and workmanship for 12 months from the date of purchase. This warranty does not cover:

  • Normal wear and tear

  • Improper care or cleaning

  • Damage from accidents or misuse

  • Damage from unauthorized alterations

8. Limitation of Liability

To the fullest extent permitted by law, Vantrex shall not be liable for:

  • Indirect, incidental, special, or consequential damages

  • Loss of profits, revenue, data, or business opportunity

  • Any damages exceeding the purchase price of the product

Our total liability to you is limited to the amount you paid for your purchase.

9. Indemnification

You agree to indemnify, defend, and hold harmless Vantrex, its owners, employees, and agents from any claims, damages, or losses arising from:

  • Your use of our website or products

  • Your violation of these terms

  • Your infringement of third-party rights

  • Your violation of applicable laws

10. Prohibited Conduct

You agree not to use our website to:

  • Post false, misleading, or defamatory content

  • Engage in fraud or illegal activities

  • Harass, threaten, or abuse others

  • Violate any applicable laws or regulations

  • Interfere with website operations

11. Modifications to Terms

We reserve the right to modify these Terms of Service at any time. Changes become effective immediately upon posting. Your continued use of our website constitutes acceptance of the updated terms.

12. Contact Us

If you have any questions or concerns about these Terms, please contact:
Vantrex Support Team Email: support@vantrex.com

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